Refund Policy

1. Overview

We want you to feel safe paying. This policy explains when you can get money back.

2. Plan fees

• Within 7 days of first payment, if no visit has been completed, you can ask for a full refund of the plan fee.
• After a visit has been completed, the plan fee is not refundable, but you may cancel to stop future renewals.
• Yearly plans: if you cancel after the first 7 days, we refund the unused full months, less the yearly discount you received and any payment gateway charges.

3. Repairs and one-off services

Work billed against an accepted quotation is not refundable once the work has started. If work is incomplete or not as quoted, raise a complaint within 7 days and we will redo it or refund the affected line.

4. Failed or duplicate payments

If money is debited but your plan is not activated, or you are charged twice, we refund the extra amount in full. Gateway reversals usually take 5–7 working days.

5. How to ask

Open Bills in your account and choose Request refund, or write to care@kaikaran.example with your invoice number. Refunds are approved by the firm owner and sent to the original payment method.

6. Taxes

Where a refund is made, a credit note is issued against the original GST invoice.

This is a starter template. Have it reviewed by a lawyer before launch.